Cancellation & Refund Policy

Cancellation

Bookings made by the Customer (s) may be confirmed (“Confirmed Booking”) once OGenie receives payment towards such booking and issues a valid confirmation number. Users can cancel the booking once the transaction is complete.

Every transaction done on OGenie App is subject to cancellation charges as provided by the third-party vendors which may vary.

    Cancellation policies for COVID based scenarios -
  • No airlines cancellation fee or OGenie fee will be charged for cancellation if the airline cancels the flight.
  • Customers will not be eligible for a refund if the airline has issued a credit shell against the cancelled booking/flight service.
  • OGenie convenience fee is non-refundable in case of cancellation.
  • We suggest making all cancellation/modification requests before 12 hours prior to flight departure in case of domestic flights. For International, please report any changes before 48 hours of departure.
  • Airline rules and regulations are subject to change without prior notice and at their discretion. We also request you to please keep a check with the relevant airline as well, before raising any such requests.

You can cancel any booking by,

Online cancellations: Cancellations can be made within the OGenie app in 'My Purchases’ section.

You could refer to the GENIE ELITE terms and conditions section in our website for information related to your ELITE membership.

Refund

User shall be entitled to refund only if:

The payment amount has been deducted from the User's Debit Card/ Account/ Credit Card, yet the user fail to receive a valid service/product as requested by the User on the App.

The transaction for which the refund is requested, or any other activity by the user on the OGenie App, does not violate any of our terms and conditions.

In case the service/ product paid for has not been received by the User then the User is requested to raise a complaint on the Application. On receiving such Complaint, the matter shall be examined by the support team and then a full or partial refund (as applicable in the scenario) shall be made to the User.

Our decision on refunds shall be at our sole discretion and would be final and binding.

The refund will be initiated and may take up to 10 working days to reflect on the User’s account.

The refund amount is subjected to the Third-party Vendor/ Merchant’s refund policy.

In case the Merchant’s policy doesn’t have a refund for a particular product/service, OGenie is not liable to pay if you wish to cancel the product/ service.

All promo/special costs & OGenie convenience fee are restrictive and are non-refundable. Certain promo/special costs do not permit changes to the service/product. Kindly check restrictions while booking. Under all promo/special costs, limited inventory is available on selected product/service on a first-come, first-served basis. OGenie or its service providers reserves the right to withdraw and/or amend the promo/special costs without any prior notice.

OGenie should not be held liable for any loss or damages arising out of force Majeure events. We reserve the sole right to cancel any order in circumstances of failure due to reasons beyond our control or attributable to the Vendor/ Merchant.

Last updated in May 2020