The information collected from you by GenieTalk may constitute 'personal information' or 'sensitive personal data or information' as defined under the Data Security Rules. "Personal Information" is defined under the Data Security Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person. The Data Security Rules further define "Sensitive Personal Data or Information" of a person to mean such personal information about that person which consists of information relating to: (i) passwords; (ii) financial information such as bank accounts, credit and debit card details or other payment instrument details; (iii) physical, physiological and mental health condition; (iv) sexual orientation; (v) medical records and history; (vi) biometric information; (vii) any detail relating to the above clauses as provided to body corporate for providing services; and (viii) any of the information received under the above clauses by body corporate for processing, stored or processed under lawful contract or otherwise.
The Platform and our Services are designed and intended for use by adults. If you are a minor, please do not share your personal data or information. If we discover that we have collected information from a minor, we will delete that information as soon as possible. In no event shall the Company be liable for any information provided by a minor. We may use your personal information to carry out age verification checks and enforce any age restrictions applicable to the Account.
GenieTalk works on artificial intelligence chatbots that are suggestive, predictive and personalized and for this unique feature the application requires to collect as much as information such as personal information, behaviour pattern, certain choices and preferences in terms of products and services which makes GenieTalk capable of executing various transactions using the tie-ups withThird-Party Providers.
When you access or use the Platform, the Services and the Company Sites, we collect information about you through various means as described below:
We may obtain information regarding the users through the public and commercial sources (sources which are permitted under the law) along with information from third-party social networking services when you select to connect with those services. Example of information we might receive from other sources are IP address, websites visited, the advertisements on those websites and the searches performed using such engines along with their results.
GenieTalk may accompany third parties in the use of technologies known as beacons (or pixels) which enables GenieTalk to collect information from your device to a server. Beacons can be embedded in online content, videos, and emails, and can allow a server to read certain types of information from your device, know when you have viewed particular content or particular email, message, and also determine the time and date on which you viewed the beacon and the IP address of your device. This technology is used for various purposes along with analyzing the use of our Services and offering content and advertisements which are relevant to the user's lifestyle.
Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information:
The personal information which you disclose to GenieTalk is not shared unless it is required in order to provide you with certain requested Services. However, we may disclose your information for the following purposes:
You may, under applicable law, have the right to access, correct, update or delete the personal information GenieTalk holds about you. In order to exercise your rights, to the extent permitted and required of GenieTalk under applicable law, please contact us.
You can help ensure that your contact information and preferences are accurate, complete and up to date by logging into your Account and go to setting option on your mobile application. If you desire to have access of your information while your use of the Platform, in certain cases you may be required to answer certain security questions. Such practice is done only to ensure that no one has unauthorized access to your information.
Under the laws for some jurisdictions, you may have the right to request details about the information we collect and to correct inaccuracies in your information. Any further statutory user rights remain unaffected. If permitted by law, we may charge you a small fee for providing with this ability. We may decline requests that are unreasonably repetitive, require disproportionate technical efforts, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local laws.
We take appropriate security measures to protect against unauthorized access, unauthorized alteration, disclosure, destruction of data. We strive to attain the same by an internal review of data collection, storage and processing practices and other security measures, including appropriate encryption and physical security measures to guard against unauthorized access to the system where we store your personal data.
All the information that we gather about you is securely stored within our controlled database. Your personal data and information are maintained by GenieTalk in electronic form on its equipment, and on the equipment of its employees, agents, representatives and sub-contractors. Such information may also be converted to physical form time to time. The database is protected by a multi-layer security system, which strives to ensure the security and privacy of your personal information against unauthorized access or unauthorized alteration, disclosure or destruction. However, no matter how effective our security measures are, no security system is impenetrable.
Please note your access to the Platform or the Services will be through a secured OTP sent to your registered mobile number. Please do not share your OTP with anyone. Genie Talk shall not be held liable for any fraudulent activities in such cases.
We respect your communication preferences, if you no longer wish to receive notifications via our Platform, you can adjust your preferences. If you prefer not to receive ads that are tailored to your interests, you can opt-out by writing to us at firstname.lastname@example.org at any time.
GenieTalk may use your information to contact you in the future to inform you about the Services GenieTalk believes will be of interest to you. If GenieTalk does so, each communication it sends to you will contain instructions permitting you to "opt-out" of receiving future communications. In addition, if at any time you wish not to receive any future communications or wish to have your name deleted from our mailing lists, please contact us at email@example.com.
If you wish to opt-out of receiving non-essential communications such as promotional and marketing-related information regarding the Services, please send us an email at firstname.lastname@example.org.
GenieTalk may, at any time, delete your information, including but not limited to, your personal information, without any prior notice to you. Upon the expiry of your license to use the Services or deactivation and/or termination of your Account, GenieTalk shall have the right to, immediately and permanently, delete all stored messages, emails, contents and all other records of your Account without any notice.
Except to the extent provided herein, we will destroy your personal information upon the fulfilment of its purpose. We may, however, retain your personal information for: (i) accounting purposes for such time period as is prescribed under applicable law; (ii) for legal purposes till the completion of statutory limitation for bringing any suit, if any; (iii) to resolve disputes; and (iv) to enforce agreements.
The Platform and our Services are designed and intended for use by adults. If we discover that we have collected information from a minor, we will delete that information as soon as possible.
We strongly encourage parents and guardians to supervise the online activities of their minors to help provide a child-friendly online environment and prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the Services are not intended for use by minors, we respect the privacy of minors who may inadvertently use the internet or the mobile application.
We shall not be liable for disclosure of your username and password and you shall be solely responsible for protecting your username and password, at all times. You shall choose your password carefully and shall not use other User's username and password to log in to the Platform at any point in time. You shall be solely liable for any unauthorised use of the Platform through your Account. In the event of such unauthorised usage, you shall notify us immediately and reset your password accordingly.
There is no absolute security of the transmission over the internet or any electronic storage and we try our best to use technological means to protect and secure your personal identifiable information, however we cannot guarantee and also you cannot expect that there will be immunity from any wrongdoings, malfunctions, unauthorized interceptions or access, or other kinds of abuse and misuse.
Notwithstanding anything contained herein, GenieTalk shall not be responsible for the confidentiality, security or distribution of your personal information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, GenieTalk shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of GenieTalk including but not limited to computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of internet service or telephone service of the user or other force majeure events.
Registered Address: GenieTalk Pvt. Ltd., Technopark, 74/II, "C" Cross Road, Opp Gate No 2, Seepz, Andheri East, Mumbai, Maharashtra-400093
Contact Number: + 91-22- 26813341
Last updated on Dec 29, 2019