TERMS AND CONDITIONS

General Terms And Conditions

  • All the benefits under this membership are available with select partner airlines which include IndiGo, GoAir, SpiceJet and with select carriers on domestic routes with economy class.
  • Multi-city bookings are not covered under the Genie E L I T E membership programme.
  • We recommend making any modifications before 24 hours of your journey to avoid any inconvenience.
  • OGenie is not responsible for any changes made directly with the airlines on your bookings. In such a scenario, a membership holder is not eligible for any refund generated from the modification of his/her journey.
  • Benefit consumption is only eligible for the bookings made from OGenie application.
  • To avail the benefits, membership holders should log-in on OGenie app with the email ID which was used to purchase the membership.
  • Please note that benefits are not covered under ‘Standard Fares’, membership holders have to select Genie ‘ELITE fare’ at the time of booking.
  • OGenie shall not be held accountable or responsible in any manner for the information provided by the user for GST details used for the bookings .
  • In case of benefit(s) revoked by the partner airlines, or airlines shut the operations for any or all domestic sectors, OGenie shall not refund any membership fee charged on the membership. Membership once purchased will not be refunded under any circumstances.
  • Benefits claimed under this membership is completely subjected to airline policies and can be updated at any time without prior notice.
  • Airline rules and regulations are subject to change without prior notice. We also request you to please keep a check with the relevant airline as well.

Unlimited Rescheduling

  • Membership holders are eligible to modify the date and time for their upcoming travel for unlimited times as necessary.
  • Source and destination of the upcoming travel cannot be changed under the benefit.
  • Airline rescheduling charges are waived off completely under this benefit; however, OGenie fee of Rs. 300/- per passenger per sector along with fare difference & applicable taxes charged at the time of rescheduling.
  • As rescheduling time window differs from airline to airline, modifications can only be done 24 hours prior to departure to avoid any inconvenience.
  • Any acceptance on your modification request is a sole decision of the airlines. OGenie shall not be liable for any denials by the airline on your upcoming travel at the time of rescheduling.

Discounted Cancellation

  • Cancellation claimed under this benefit will attract a discounted price which is usually less than regular cancellation charged by the airlines.
  • Membership holders are eligible to get upto 50% off on airline cancellation charges. Please note that OGenie fee of Rs. 300/- will be applicable additionally on per passenger per sector basis.
  • Any possible refund amount will be processed after 7 working days of the cancellation confirmation by the airlines and will be credited within 10-15 working days on the actual mode of payment or in your Genie Wallet.
  • As the cancellation time window differs from airline to airline, cancellations can only be done 24 hours prior to departure to avoid any inconvenience.
  • OGenie does not stand liable for the delay in processing refunds if the same is not received by the airlines.
  • No airlines cancellation fee or OGenie fee will be charged for cancellation if the airline cancels the flight.
  • Customer will not be eligible for a refund if airline has issued a credit shell against the cancelled booking/flight service.
  • OGenie convenience fee is non-refundable in case of cancellation.
  • We suggest to make all cancellation/modification request before 12 hours prior to flight departure in case of domestic flights. For International, please report any changes before 48 hours of departure.

Complimentary Meals

  • Membership holders can avail this benefit with our partner airlines that include IndiGo, GoAir, SpiceJet for select domestic routes.
  • Membership holders can opt to choose free meals on board or can pre-book from the available menu options in application at the time of booking.
  • Meals on board and meals options available in the application may differ depending on sectors. We suggest to please contact airlines for any clarification.
  • Pre-book meals once selected cannot be changed.
  • OGenie does not guarantee the availability of pre-booked meals on board. It is completely dependent on the airlines and is irrespective of the option chosen in the application.
  • OGenie is not responsible for any changes done by the airlines on the pre-book menu option available in the application.

Seat Benefits

  • Membership holders can avail this benefit with our partner airlines which includes GoAir, SpiceJet from select carriers only.
  • Membership holders can opt complimentary seats from the available seat map in the application at the time of booking.
  • As per the airline’s policy, only specific rows which are available for your selection as a complimentary benefit. Not all the seats in an aircraft are available for selection.
  • Please note that extra leg room seats are chargeable by the airline, you can opt for such seats by paying extra at the time of booking.
  • OGenie does not assure definite free seat selection for any passenger as benefit is available on a first come first serve basis and on the airline’s availability.

1% Reward Points

  • Flat 1% of the total transaction amount will be credited to the Genie Wallet as your rewards.
  • Reward points can be redeemed for your upcoming flight bookings made through OGenie application.
  • To redeem, you can select Genie Wallet as our payment option at the time of payment.
  • Rewards can be consumed completely or partially as per your choice from your Genie Wallet.
  • Reward points are valid along with your membership. Once the membership is expired, rewards points will be lapsed. To continue using your reward points, we would recommend renewing your membership within 30 days after expiration.
  • We suggest renewing your membership before expiration to keep using Genie Rewards and enjoy exclusive benefits.